Flash call Prevention

Solve Your Flash Call Challenges

Flash calls have emerged as one of the most pressing challenges in the telco industry over the past 4 years. For MNOs, the issue stems from the lack of visibility, network QoS issues, and unclear regulatory guidelines for handling flash calls. For A2P SMS aggregators, flash calls are a nightmare, disrupting their invaluable A2P SMS revenues. On the other hand, enterprises see flash calls as a major opportunity, and they want to implement it to replace A2P SMS while cutting costs and improving UX.

As digital services expand, enterprises are constantly seeking faster, more cost-effective ways to deliver one-time passwords (OTPs) to users. While A2P SMS has long been the standard, flash calls and TTS (Text-to-Speech) calls have rapidly emerged as disruptive alternatives.

• Flash Calls  
  
  • Flash calls are zero-duration voice calls terminated on an MNO network for OTP delivery. Due to their multiple benefits, they have become the #1 choice for Enterprise for OTP authentication.  

• TTS Calls  
  
  • Although TTS calls are not anew technology, in the past 2 years they have been increasingly adopted by enterprises as an OTP delivery channel. Their key advantage is that the majority of market players are unable to distinguish between a normal voice call and a TTS call. This makes them the perfect choice for OTP delivery, circumventing existing measures.

‍Hexagon Flash Call Prevention Solution

Our Flash call Prevention solution is a cutting-edge platform designed for A2P revenue protection.

It enables mobile operators to effectively detect, manage, monetize, and mitigate flash calls in real time while safeguarding revenues and improving service quality. The solution is fully customizable and highly flexible, allowing MNOs to choose how to manage their flash by either preventing or monetizing them.

High-level benefits

1. Revenue Protection: By detecting and mitigating flash calls, we help you prevent significant revenue leakage and enable A2P SMS traffic recovery.
2. Enhanced Network Security: The solution protects operator networks from unauthorized flash call traffic, ensuring a more secure network environment.
3. Real-Time Detection: Advanced analytics and AI-powered algorithms allow operators  to identify and address flash calls in real time, ensuring swift response.
4. Dynamic Call Handling: Real-time evaluation of calling and called party behavior patterns to further minimize risk of false positives.
5. Improved Service Quality: Reduces network congestion caused by flash call surges, maintaining consistently optimal Quality of Service (QoS).
6. Seamless Integration: Smooth integration with the existing telecom infrastructure minimizes operational disruptions while providing immediate protection.
7. Process Automation: The solution seamlessly orchestrates all processes in a fully integrated flash call prevention environment without delays and manual interventions.
8. Customizable Reporting: Provides detailed reports and insights to monitor call traffic, detect trends, and fine-tune fraud management strategies.
9. Cross Domain Analytics: Data from different domains lets you create a comprehensive analytical overview of your A2P business and traffic migration.
10. Cost Efficiency: Preventing fraud and revenue loss while optimizing network usage allows you to cut costs, ultimately improving operational efficiency.
11. Improved Customer Experience: By ensuring network stability and maintaining high service quality, you enable an uninterrupted UX, and customer retention.